Cloudberry Complete Donations Management
Helping funeral directors manage their donations more effectively
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About

SERVICE. CONTROL.EXCELLENCE.

Keeping things simple - without compromising quality

Our donations management software is not a theoretical system based on what we think a funeral director may need, but instead is based upon documented tried and tested systems - systems working today in our funeral director customers. But don't take our word for it, take a look at what other successful funeral directors have said in our testimonials.

We have looked in great detail at every aspect, keeping information input to a minimum, utilising drop down boxes from lists that we set up with you - that way you can use your own descriptions and language, minimising typing.

Our system is based in the Cloud, so you have no software to load, store, maintain, manage and backup. We and our hosting partner remove those headaches. We charge a small set up and training fee, after which the charges are all usage based. This way you can accurately plan for our cost, simply based upon a per funeral single charge. Our pricing agreements are fixed and have remained so for four years - our aim is over time as more funeral directors adopt the system to reduce our per funeral charge - so there's no nasty sting in the tail. Why not talk to our team today, to see how we can support your business?

Its your service, not our service

Unlike other donation systems: 

  • You determine what (if any) charges for the service are
  • You retain 100% control of the whole process
  • Donors stay permanently on your website
  • The service is totally unbranded 
  • There is a complete reconciliation tool for total accountability
  • Reporting and communication at the end of the process are fully automated
 

Get in touch

At Cloudberry, we understand that finding the right software solutions partner to work with is a choice not to be taken lightly. That’s why we offer to come and take you through our system, so you can see for yourself, just how much easier life could be. We also have the facility to provide a test system for you to try it out for yourself.

Book an appointment ▸

or call: 01803 229467

Meet the team

 
     

 

 

Mark Robinson

Contact me at: mark.robinson@funeralmanagement.net

Funeral directing has forever been a part of my life.  My grandfather was a builder/funeral director and my father ran our family business, Daniel Robinson & Sons, for almost 30 years. As a child, I was aware he worked all hours, we rarely went on holiday, and I remember never being allowed to answer the phone ! I worked there during holidays, sparking my interest in business. After university, I qualified as an accountant, progressing to running teams and then companies in the IT/audio-visual sector for all my working life.

When the last generation stepped down in the early 90's, I joined our family firm as a non-exec Director. I was captivated, funeral directing was far removed from what I was used to - I loved the attention to detail and care for our families. I have played a small part in the company’s development, notably through the Investors in People programme. The more I looked at our operations, I knew I could help develop solutions to assist.  I had planned to retire early and did so in 2011.  I then proceeded to spend weeks, leading to months within Daniel Robinson's, working with the staff, documenting, discussing and questioning every process. The reward for them was a Standard Operating Procedures Manual (which helped in some way us becoming the first funeral directors to attain IiP Gold status) and I secured a blueprint.  So I started Cloudberry for my family and so here we are today– live, with real customers!

 
     

 

 

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Howard Rawlings

Contact me at: howard.rawlings@funeralmanagement.net

I'm Mark's son-in-law, and I'm responsible for development and maintenance of our software platform.  It's my job to turn Mark's and our funeral director partner's ideas into a simple, user-friendly, robust and flexible software platform, which continually develops in anticipation of our customers' needs.  

I've worked in the IT sector for almost 30 years – starting out at IBM, working with Mark for 8 years and then for the last 17 years, I have worked exclusively on Internet applications. 

 

Niki Ward

Contact me at: niki.ward@funeralmanagement.net

I'm Mark's daughter and have recently joined our family business working with Dad in helping to develop our sales, marketing, training and customer relations. 

After completing a BSC degree in Criminology and Criminal Justice Studies in 2008 I have worked as a civilian member of staff in the public sector in various administration roles over the past 10 years prior to having my son Charlie in 2015. I have always taken a keen interest in my father’s role at Daniel Robinson & Son’s and have heard many a story of how he used to provide hands on help to grandfather when he was a youngster. In fact during my youth I was probably the only teenager who spent school work experience in a funeral home! 

I came and worked at NFE 17 helping on the stand and I was instantly captivated, since then as a part of my induction I have spent time at two customers learning more about the ins and outs of funeral directing. I am now also one of the main testers for our product development (along with my Mum!)