Cloudberry Complete Donations Management
Helping funeral directors manage their donations more effectively

Our privacy policy

OUR PRIVACY POLICY

We’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to:  info@funeralmanagement.net or by writing to us at: Cloudberry FMS,  Leeward House, Fitzroy Road, Exeter, Devon, EX1 3LJ alternatively you can telephone us on 01803 229467

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services; make a test donation in memory of a deceased person, or make a test donation to one of our fund raising activities.

What type of information is collected from you?

The personal information we collect will include your name, company name, address, telephone number and email address,.

How is your information used?

We may use your information to:

·         process an enquiry that you have made.

·         process a test donation that you have made;

·         seek your views or comments on the services we provide;

·         notify you of changes to our services;

·         send you communications which you have requested and that may be of interest to you.  These may include information about promotions or events.

·         process a job application.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity.

Who has access to your information? 

Only ourselves, we will not sell or rent your information to third parties. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the promotions and events, then you can select your choices by ticking or not ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email or post unless you have given your prior consent.. You can change your marketing preferences at any time by contacting us by email: at info@funeralmanagement.net or telephone on 01802 229467

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@funeralmanagement.net or by writing to us at: Cloudberry FMS,  Leeward House, Fitzroy Road, Exeter, Devon, EX1 3LJ alternatively you can telephone us on 01803 229467.

You have the right to ask for a copy of the information Cloudberry FMS hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Our entire website is secure and when  you are on our secure pages a lock icon will appear in web browsers such as Microsoft Internet Explorer, Google Chrome or Apple Safari

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Profiling

We do not analyse your personal information.  

Use of 'cookies'

Unlike many other websites, we do not  use cookies. 

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 18 or under. We do not believe that our products and services have any interest to a minor however If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in March 2018.